AXILINE contacts: how to order balancing or vibration diagnostics

The fastest way to get an answer: a WhatsApp message with photos of the machine and a couple of lines about the problem. Enquiries are handled by the engineers who design and manufacture the Balanset instruments and balance with them on site themselves, so any follow-up questions will be to the point. We're based in Vila Nova de Gaia near Porto, and we work across all of Portugal.

Where to write and call

How to get an answer faster

Write to us on WhatsApp and give us the data straight away, not just 'it's vibrating, come out.' Without figures and photos we can't assess either feasibility or price, and the conversation turns into a long back-and-forth of questions. One detailed message with photos saves a day, sometimes more.

We don't promise specific response hours: enquiries are read by the same engineers who may be standing next to a machine on site at that moment. If it's urgent, call. If the engineer doesn't pick up, send a WhatsApp message — it won't get lost.

What to send for an estimate: checklist

The fuller your first message, the more accurate the answer. Here's what an ideal enquiry looks like:

• Type of machine and model: fan, induced-draft fan, crusher, centrifuge, electric motor, and so on
• Running speed (or a photo of the motor nameplate — we'll work out the speed ourselves)
• Approximate mass and size of the rotor, even a rough visual estimate
• The symptom and when it appeared: shaking after cleaning the impeller, a hum building up over a month, vibration after a bearing change
• What was changed or repaired before the vibration appeared
• Photos of the rotor, the bearing housings, and the area around the machine
• A short video of the machine running, with sound
• City and site address
• The window for trial runs: when the machine can be stopped and started
• Who on site is responsible for starting and stopping the machine
• Whether you need us to handle the fitting and welding work, or whether your own staff will fit the weights

Don't know some of these points? Send us what you have. We'll fill in the gaps with follow-up questions — it'll just take a little longer to get an answer.

What happens after you send an enquiry

1. 01

   Reviewing your data

   An engineer looks at the photos, the video and the description of the symptom. Often, at this stage alone, it's already clear whether it's unbalance or, for example, shaft misalignment or a bearing fault.

2. 02

   Follow-up questions

   We ask about whatever's missing for a decision: access to the correction plane (the spot on the rotor where the weights go), how stable the running speed is, and the conditions on site.

3. 03

   Assessing feasibility and pricing

   We tell you plainly whether we'll take the job and exactly what we'll do. We work out the cost from the package for your rotor size, from S to XL, including travel and any extra options.

4. 04

   Agreeing on a window

   We agree the date and the trial-run window with you. The engagement terms are stated in the proposal.

5. 05

   The visit and work on site

   A measurement before the work, balancing in the machine's own bearings (no removal, right in its own standard bearings), and a check measurement afterwards. If the measurements show the cause isn't unbalance, we'll say so right away, not after a series of pointless runs.

Service area and logistics

We are based in Vila Nova de Gaia, near Porto, and travel throughout Portugal. Travel cost is calculated according to distance and shown in the quotation. All prices are subject to VAT.

When planning the window, keep in mind that balancing needs several starts and stops of the machine at running speed. Agree in advance, within your own shift, on who controls the runs — otherwise part of the paid time will go to waiting around.

If you need the instrument, not a visit

We also sell Balanset instruments through the same contacts. The price and availability of the Balanset-1A and OEM version are confirmed in writing. The kit includes two vibration sensors, a laser phase sensor, a two-channel USB module, and Windows software for one- and two-plane balancing, FFT spectra, and report storage. The instrument is also sold through the AXILINE eBay shop.

Write to us on WhatsApp or by email about which machine and which task you need the instrument for: on-site balancing in the machine's own bearings, or a measuring system for a soft-bearing (above-resonance) balancing machine. We'll advise on the configuration and answer your questions about the software.

Sources: Balanset-1A manufacturer specification · Balanset-1A operation manual

What we won't tell you without data

We don't make a diagnosis from the phrase 'the machine is shaking', and we don't give an exact price until we know the rotor's mass, its running speed, and the access conditions. Anyone who does otherwise is guessing. We'll give you the package range straight away, and the exact amount once we've reviewed your data.

And one more thing about honesty: if your video and measurements show that the vibration isn't caused by unbalance but by shaft misalignment, loose fasteners or a bearing, we won't sell you balancing. We'll tell you what needs fixing, and how we can help on the vibration-diagnostics side.

Frequently asked questions

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